"A dedicated team caring for your villa every day, whether you're here or abroad."
Eight departments, one point of contact.
Every home is supported by the same estate team, coordinated through HouseOS and a single WhatsApp line — so you're never chasing separate contractors.
Security
Night guards on duty each evening, with regular guard rounds checked across the estate.
Maintenance
Scheduled pool, garden and pest‑control programmes, plus on‑request repairs from plumbing to landscaping.
Guest Services
Check‑in, housekeeping and guest coordination for owners' long‑stay house guests.
Concierge
One platform and one number for requests, bookings and everyday questions — HouseOS and WhatsApp.
Vehicles
Motorbike and sarang rental, with in‑house mechanic support for maintenance and repair.
Owner Relations
Monthly reports to owners and house inspections during low season, communicated by email.
Facilities
Daily upkeep of pools, clubhouse and gardens, so shared amenities are ready whenever you are.
Utilities
Water, electricity and internet coordination handled on the owner's behalf.
What's covered, and how often.
Regular maintenance is included for every villa and common area, at a cadence that follows Rayong's two seasons — high season (October–April) and low season (May–September).
Pool maintenance
Daily- Water quality checked and pH balanced to standard.
- Chemicals topped up whenever needed.
- Surface and vacuum cleaning, with extra chemical treatment as needed.
- Ongoing service and general maintenance of pool machinery.
Gardening
Monthly minimum- Lawns cut at least once a month under normal conditions (barring heavy rain or flooding).
- Flowerbeds in common areas and around each building cleaned at least monthly.
- Trees, bushes and flowers tended to as needed.
- Major tree cutting scheduled at the start of low season.
- Garden waste always cleared and kept out of sight.
Security guard
2 guards, nightly- Two guards on duty at night across both TDV 1/2 and TDV 3/4.
- Gate kept staffed and closed between 24:00 and 06:00.
- Regular guard rounds through the village overnight.
Vacant house care
MonthlyFor any villa standing empty more than a month:
- Cleaned and ventilated once a month.
- All taps and connection points checked for leaks.
- Wardrobes and cabinets left open, mattresses aired out.
- Terrace furniture moved inside and cushions ventilated.
- Bathroom windows left open at all times.
Pest control
Monthly- Bushes around every building sprayed.
- Wooden fittings on terraces, kitchens and bathrooms treated.
- Pests beneath houses eliminated by gassing.
- Owners and guests notified at least three days ahead of any treatment.
Tax & insurance
Ongoing- Premise tax paid according to law.
- Villas kept fully insured, with premiums paid on time.
- Public liability insurance provided and maintained.
- Buildings, pools and common‑area infrastructure kept insured.
Manage your home from abroad.
HouseOS is built exclusively for T.D.V. owners, giving clear visibility and simple control over the services that keep your home ready.
- Booking informationSee reservations, upcoming bookings and occupancy status for your villa.
- Voucher creationGenerate vouchers and service requests in a few taps.
- Advance housekeeping bookingSchedule cleaning ahead of your arrival or between guest stays.
- Housekeeper activity calendarFull transparency into when your home was cleaned and inspected.
Every home at T.D.V. is supported by an annual maintenance fund contribution, covering property upkeep, common area maintenance, and access to our full range of resident services. Exact fees are confirmed with our management team upon ownership. You can check our maintenance specification via the button below.